Frequently Asked Questions
Everything you need to know about Mephisto comfort and quality.
How long does shipping take for orders within the USA?
Standard shipping typically takes 3 to 7 business days. We also offer expedited shipping options at checkout for faster delivery.
What is your return policy for footwear?
We accept returns of unworn, undamaged merchandise in its original packaging within 30 days of purchase. Please note that final sale items are not eligible for return.
Are Mephisto shoes eligible for resoling or repair?
Yes, Mephisto offers a comprehensive Resoling Service. Our craftsmen use original materials to restore your shoes to their near-original condition, extending the life of your investment.
How do I determine my correct size in Mephisto shoes?
Mephisto shoes generally follow standard US and European sizing. We provide a detailed size chart on each product page to help you find the perfect fit between US, UK, and EU scales.
What makes Mephisto technology unique?
Our patented Soft-Air Technology is integrated into every shoe to reduce the shock from walking to an absolute minimum, protecting your feet, joints, and vertebrae.
Which payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, American Express, and Discover, as well as digital payment options like PayPal and Apple Pay.